Learning Organisation – Part 2
This is part two of learning organisation article
How to build a learning organisation
The challenges facing managers in applying these five disciplines at the workplace are the following:
. Building a sound base
. Apply the Golden Rules
BUILDING A SOUND BASE
Before a Learning Organisation can be achieved, a solid foundation has to be in place. This can be implemented by taking into account the following points.
~ Awareness. Awareness of the benefits of a learning organisation must permeate to all levels not just the management level. A learning culture must be fostered among the employees that survival of the fittest depends on having a knowledgeable workforce. Change should start and be supported from top management and this ‘new’ culture should be manifested in the commitment to learning, personal development of the individual as well as valuing people and their divergent views.
~ The Environment. The right environment must be in place so that learning can take place. Centralised, mechanistic structures do not create a good environment. Organisations having organic structures are well positioned to develop into a learning organisation. An organic structure places less emphasis on giving and taking orders and more on encouraging managers and subordinates to work together in teams and to communicate openly with each other. Authority, responsibility and accountability flow to employees with the expertise required to solve problems. In a nutshell, a flat organisation, whereby communication can flow in all directions and foster innovation amongst its employees.
~ Leadership. Managers must adopt open communication management styles so that employees will be able to question and come forward with ideas. Understand that mistakes and errors are part of this process and therefore employees should not be in fear of reprimands. Managers must also provide commitment for long-term learning in the form of resources (money, personnel and time). The amount of these resources determines the quantity and quality of learning.
~ Empowerment. Employees should be empowered to take decisions and actions. Let them own the process whilst monitoring all that is happening. Only through motivation and innovation will the employees grow and learn, equal participation should be encouraged so that employees can learn from each other simultaneously. The benefits are for themselves and the organisation.
~ Learning. Company-wide training is to be made available. This may take the form of simulation case studies where brainstorming sessions will be beneficial to all participants.
APPLY THE GOLDEN RULES
The following practices and approaches can be used while managing the learning process.
1. Thrive on change. Management must not be afraid of change. There should be commitment to and focus on the things that matter most. Change is necessary and therefore clear objectives and plans must be in place. Change will translate itself into a learning opportunity.
2. Encourage experimentation. Change will bring along uncertainty and risks. Experimentation is a necessary risk. Accept mistakes as a normal process and encourage employees to come forward with ideas. Learning from mistakes is often more powerful than learning from success. The most important thing is to ‘fail intelligently’ to learn something from mistakes. Apply reviews of the whole change process and reward individual effort.
3. Communicate success and failure. Let there be a communication system of disseminating information and knowledge that reaches everyone efficiently, for example, through company journals, website, job rotation programs etc.
4. Facilitate learning from the surrounding environment. Learn from internal factors such as processes and procedures at work and find ways of how to improve learning from competitors. Avoid their mistakes and copy their well-achieved results. Can also form alliances to have a cross fertilisation of ideas. Build a relationship with customers. Apply an outside-in policy to strategies. Customers provide free advice through their complaints, suggestions and surveys. After all, the organisation survives through satisfying customers. Theirs might be the best advice.
5. Facilitate learning from employees. Offer continuous learning and multi-skilling opportunities. Remove hierarchies and empower people to experiment and take decisions. The people at the lower ranks in an organisation are the ones who know most of the problems within the business. This means that more often than not, the employees themselves know what needs to be done to improve the business.
6. Reward learning. Have a proper performance appraisal system to reward those employees who are embracing the learning culture to boost morale. Remember that everybody wants their work to be appreciated. Make sure therefore that individual performance is linked with organisational performance.
7. Intentionally retrieve and retain company memory. It is important to keep a record of processes and achievements so that learning will not be lost; it can be passed on to those coming later on into the company and also the company can refer back to information held. The learning process must be planned and objectives for it set. It must be monitored and reviewed all the time.
Through the learning organisation process people will develop, the brains of all employees are switched on, not just those of the few, and a feel good factor is created through greater motivation. A more flexible workforce evolves by building organisations fit for human beings. People will become more creative and social interaction will improve. Teams and groups will work better through knowledge sharing, becoming more interdependent, increasing responsibility at all levels and developing an entrepreneurial spirit. The company will benefit from better customer relations, the breaking down of traditional communication barriers, and from the increased creativity and innovation of its people that should give it a competitive edge.
Written by: Sandro Azzopardi
Read part one here: Learning Organisation – Part 1
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Tagged as learning organisation, management, modern management, organisational structure + Categorized as Business, Economy articles, Ladership & Management