Performance categories by Baldrige
The following are the performance categories used to determine and improve an organization’s performance:
Leadership: How an organization’s Senior Leaders sustain and guide the organization is examined in this category. The way the organization deals with its community, legal and ethical responsibilities along with its governance is also examined along with.
Strategic Planning: This category tests the organization’s method of developing strategic aims (Strategies) and action plans (tactics). The execution and flexibility of chosen Strategic Objectives and Action Plans according to circumstances and progress measurement is also examined.
Customer and Market Focus: the organization’s process of determining needs, requirements, preferences and expectations of customers and markets is studied under this category. An examination is also done to find out how the organization builds relationships with customers and the significant factors leading to customer satisfaction, acquisition, retention, loyalty, and to business sustainability and expansion.
Measurement, Analysis along with Knowledge Management: The organization’s methods of choosing, gathering, analyzing, managing and improving its information, data and knowledge assets is examined in this category. Performance reviewing systems of the organization are also examined.
Human Resource Focus: in this category the organization’s work systems and employee motivation and learning system is reviewed, to find out whether it enables all employees to realize their full potential in tune with the organization’s overall aims, strategies and tactics. An examination of the organization’s efforts to make and maintain a work environment conducive to excellence in performance and to personal and organizational growth is also done.
Process Management: in this category the important aspects of the organization’s process management, including service, key product and organizational processes undertaken for the creation of customer and organizational value are studied.
Results: in this category, a detailed examination of the organization’s performance and progress in key business fields – product and service results, customer satisfaction, marketplace and financial performance, operational performance and leadership, human resource outcomes, and social responsibility. A relative study of competitors and other organizations offering similar services or products is done for checking performance levels comparatively.
Written by: Matt
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Tagged as customer satisfaction, employee motivation, ethical responsibilities, human resource, including service, information data, key product, knowledge assets, knowledge management, loyalty, market focus, measurement analysis, organization deals, organizational processes, performance categories, process management, progress measurement, strategic objectives, strategic planning, work environment + Categorized as Business, Economy articles, Ladership & Management